We are proud to announce the New Cities Report. This report provides a simple view of any new cities that have appeared for the first time in your checkin and review locations during the period you define. This is a great way to monitor your reputation footprint — the expanding area where your great checkins and reviews are building hyperlocal reputation for you. This is a great tool for your maintenance team. Set the time […]
Read more →We are proud to announce that you can now request reviews via QR code when you checkin through our mobile apps. This joins email and SMS requests, and our exclusive audio testimonials, as the most extensive suite of ways to request reviews from your customers in the industry. And more ways to request reviews translates into more reviews! It couldn’t be easier. Checkin in the mobile app the same way you did before, and when […]
Read more →We are proud to announce two new dashboards for your reviews, one for Google Business Profile reviews, and the other for Nearby Now reviews. Both provide an easy-to-use pie chart of review score (1 through 5). Both provide a month-over-month bar chart for new reviews acquired. And both provide a continuing trendline to show the total reviews over time. Hover over any point on the trendline to get the total reviews to date, as of […]
Read more →We are proud to announce the most comprehensive suite of Google Business Profile metrics available anywhere outside of Google itself. Every metric is available for every location you setup, whether you have only one Google Business Profile each, or many. And all this is on top of a wide range of features built on Google’s APIs, designed to help you get the most reputation and ranking value possible out of your Google Business Profile(s). Intelligent […]
Read more →We are proud to announce a refresh of the Nearby Now review form, designed to maintain our industry-leading 40% average response rate while bringing potential reviewers even easier access to information about your company and the employee who provided service. You still have control over whether you’d like the Nearby Now review option to display first, or any third party sites you’ve setup (such as Google, or Facebook). Reviewers still have the same powerful options […]
Read more →We are proud to announce yet another Nearby Now first in helping you get the most local ranking and reputation value from your great customer reviews. Up until now, the only location information associated with Google reviews is the location of your Google Business Profile. That’s good, as far as it goes, but it is effectively just a stack of reviews in the same spot. Your reviewers on your Google Business Profile are all over […]
Read more →We are proud to announce a simple way for you to convert even more of your customer review opportunities to exactly the right Google Business Profiles for each of your locations. Spot-On for Google on top of our Intelligent Review Routing (learn more) will automatically route any potential Google reviewer to your Google Business Profile that is closest to them. As always, whether to review and what to say is in entirely in the hands […]
Read more →We are proud to announce a powerful new feature to help you get the most out of your SEO and online reputation. Team Tags will help you organize your users and teams, everything they contribute, and all the value you extract from it. Organize your reporting, and your leaderboards. Organize your checkins, reviews, videos, and photos and organize the presentation of them on your website. And all without your employees needing to do anything extra […]
Read more →The Live Stream for every Nearby Now account shows the latest checkins and Nearby Now reviews, live and in real time. Keep the Live Stream page up to see the latest activity from your team and your customers as it happens. This is a great addition to our real time interactive Team Map (learn more), which provides a map view of the latest checkin by every member of your team to make it easy to […]
Read more →We have extended our real time account reporting to add a new Location Filter for checkin and review related reports. You can filter by one or more cities in any of the following reports: Checkins List Checkins List By User Reviews List Reviews List By User Completed Reviews List Review Ratings List And like all our other filters, you can set location in the live view of these reports, or you can set it and: […]
Read more →We are proud to announce real-time alerts and reporting for your new Google Business Profile reviews. Now you’ll know when Google knows, so you can take ownership of your reputation! New Review Alerts Using the latest features of Google’s API, we’ll send you an email alert for every new Google review as soon as Google notifies us. When it happens. Not sometime later tonight, or at the end of the week, or when we get […]
Read more →Our new Storefront Performance and Storefront Activity reports provide you with deep, actionable engagement insights. Quality team engagement in Nearby Now is a key driver for the ranking and reputation benefits you’ll see, and these reports make it even easier for you to track and manage team performance. At the top level, you can checkout the Cumulative Stats for each storefront account, ranging from checkin counts to review conversion rate and more. You also have two great ways to drill […]
Read more →We are proud to announce a new FieldEdge integration. The FieldEdge / Nearby Now integration will enable you to create checkins and request reviews from customers directly from the FieldEdge mobile apps and website. You’ll be able to get all the benefits of Nearby Now for your local rankings and reputation without your team needing to switch apps or login to Nearby Now. With the integration active, your team will have access to checkin and […]
Read more →We are proud to announce our latest improvement to our Intelligent Review Routing feature. Now you can boost your Facebook reviews using all the the great technology that brought our clients an average 23% increase in their Google My Business reviews in just four weeks! And it is simple to activate and easy to use. All you do is turn it on to see the Facebook reviews roll in. Nothing changes in the way you checkin and […]
Read more →Our new Agency Dashboard makes it even easier for you to track and manage your clients all in one place — providing you the key metrics you need without having to check each account individually. At the top level, you can checkout the Cumulative Stats for your entire client roster, ranging from checkin counts to review conversion rate and more. The interactive Storefront Location map will give a quick geographic snapshot of all of your […]
Read more →Responding to customer reviews is important, whether you are thanking a fan, or following up with an unhappy customer. It shows customers and prospects that you listen, you take them seriously, and your best efforts to to give them a great experience go on until they are satisfied. We are proud to announce that we are now making it even easier to respond to customer reviews in Nearby Now. We’ve added a direct link to […]
Read more →Today, your SMS review requests from Nearby Now come from a phone number in an Arizona area code. We are proud to announce that our SEO Master clients can now setup their own custom phone number that SMS review requests are: localized to a particular area code, state, postal code, or even including a particular phrase or number. Many customers will be even more likely to respond with a great review to an SMS review […]
Read more →Update December 4th, 2018: Intelligent Review Routing now includes real-time alerts for new Google reviews, updated Google reviews including detail on the changes, and deep-dive reporting. Learn more here! Update November 14th, 2017: Intelligent Review Routing now includes the fastest way to boost your reviews on Facebook, too! Learn more here! Original Post May 31, 2017: We are proud to announce our new Intelligent Review Routing feature. Our 200+ trial clients saw an overall 23% increase in their […]
Read more →The new Completed Reviews List report provides a new way to view and monitor a team’s review activity. This report provides a detailed view of of all reviews completed during the period of time you choose. This report joins the existing Review Request List report, which provides a detailed view of all the reviews requested during the period you define. Along with the Team Review Requests list report, which groups review activity by the team […]
Read more →Subscribers to our new SEO Master plan will now have the ability to customize the questions in their review survey. The standard review survey asks the reviewer to provide a one-to-five star answer to the question: “How would you rate your overall experience?”. It also includes the following three additional one-to-five star rating questions: How would you rate the quality of the service? How would you rate the cost / pricing of the service? How […]
Read more →Previously available only to private label clients, we have just extended completely customized thank you pages for successful reviews to any client on our new SEO Master plan. You can even send reviewers to different destinations based upon how many stars they provided. Currently, reviewers see a standard message when they have finished a review, including the option to share their review to their own Facebook page. In early 2015, we added the ability for […]
Read more →Update August 8th, 2018: We’ve doubled the potential length of your video checkins to 30 seconds! Update November 14th, 2017: Intelligent Review Routing now includes the fastest way to boost your reviews on Facebook! Learn more here! Update August 3rd, 2017: SEO Master now includes Local SMS Numbers — a way to increase the conversion rate of SMS reviews! Learn more here! Update May 31, 2017: SEO Master now includes Intelligent Review Routing — the […]
Read more →Previously available only as an add-on feature, we have just extended Audio Testimonials to any client on our new SEO Master plan. Get a dedicated phone number — local or toll-free — to add audio testimonials to your review flow! Every outbound review survey will now include your dedicated number, and you can also add your number to business cards and other leave-behind material. The great Nearby Now plugins and API you are already using […]
Read more →Update September 6, 2018: Our new Storefront Activity and Storefront Performance reports (learn more) and Agency Dashboard reports (learn more) now include this capability as well!. Update November 17, 2016: Our new Completed Reviews List report includes this capability as well! Learn more here. Now you can schedule reports to be sent daily, weekly, monthly, or quarterly to any distribution list you define — including the option to send a direct link to the interactive […]
Read more →We’ve just extended your review customizations — enabling you to set up completely customized thank you pages for successful reviews. You can even send reviewers to different destinations based upon how many stars they provided. This is another exclusive feature for our private label agencies, and their clients. Currently, reviewers see a standard message when they have finished a review, including the option to share their review to their own Facebook page. As of earlier […]
Read more →We’ve just extended your sharing options — enabling you to selectively share any check-in or review to an expanded list of social and business sites. This joins the support we already had for automated sharing of your check-ins and reviews to Facebook and Twitter. Now, you will have a share icon next to every check-in and review in your Check-ins List or Review Request List report. Simply pick a site in the dropdown menu to […]
Read more →Update September 6, 2018: Our new Storefront Activity and Storefront Performance reports (learn more) and Agency Dashboard reports (learn more) now include this capability as well!. Update November 17, 2016: Our new Completed Reviews List report includes this capability as well! Learn more here. Hot on the heels of reporting sharing, you can now save any report that you’ve executed! As an agency, you have three options for saving a report. 1. User Report – […]
Read more →Update September 6, 2018: Our new Storefront Activity and Storefront Performance reports (learn more) and Agency Dashboard reports (learn more) now include this capability as well!. Update November 17, 2016: Our new Completed Reviews List report includes this capability as well! Learn more here. We’ve launched two new reporting features that we think you and your clients will love! One-Click Report Sharing You can now share any report with the click of a button. You […]
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