We are proud to announce the latest version of our WordPress plugin and our content display API, rewritten from the ground up for optimal performance and flexibility in your site integration. The new Heatmap plugin replaces the existing Recent Reviews plugin and Service Area / Review Combination Map plugin and it shares all the same display and setting enhancements with the content display API including: the ability to blend Google Business Profile reviews into both […]
Read more →Update August 17, 2022: Now you have the option to use an existing voice line to power your LeadSMS conversations, too! Adding LeadSMS messaging to your existing voice line won’t change anything about how it works for regular calls. It just adds on the capability of sending and receiving text messages with customers. We’re launching this feature currently for voice lines in the US and Canada only: not yet including the UK and Australia, or […]
Read more →Today, your SMS review requests from Nearby Now come from a phone number in an Arizona area code. We are proud to announce that our SEO Master clients can now setup their own custom phone number that SMS review requests are: localized to a particular area code, state, postal code, or even including a particular phrase or number. Many customers will be even more likely to respond with a great review to an SMS review […]
Read more →We spent a lot of time tuning the Nearby Now look-and-feel to work well with the broad range of designs that might be found on client sites. We have also structured the content you can display on your sites in such a way that your own styles would cascade gracefully and you had the ability to target thematic changes to the Nearby Now output. We’ve seen some amazing examples of clients that have taken that […]
Read more →Webhooks provide a standard way to notify your own web server/app about new checkins, reviews, or customers in Nearby Now. Using these real-time notifications, you can power your own apps and workflows with the power of the information your team and customers are creating in Nearby Now! Now, the power of what you can accomplish with your Nearby Now data is limited only by your imagination! Upgrade to SEO Master, then go to INTEGRATIONS > […]
Read more →Update May 31, 2023: Nearby Now now integrates with more than 5000 apps through Zapier — more than any other workflow platform! Update February 6, 2020: Nearby Now now integrates with more than 2000 apps through Zapier — more than any other workflow platform! Update September 26, 2018: Nearby Now now integrates with more than 1500 apps through Zapier! Update January 10, 2018: Nearby Now now integrates with more than 1000 apps through Zapier! Update […]
Read more →Update August 8th, 2018: We’ve doubled the potential length of your video checkins to 30 seconds! Update November 14th, 2017: Intelligent Review Routing now includes the fastest way to boost your reviews on Facebook! Learn more here! Update August 3rd, 2017: SEO Master now includes Local SMS Numbers — a way to increase the conversion rate of SMS reviews! Learn more here! Update May 31, 2017: SEO Master now includes Intelligent Review Routing — the […]
Read more →Previously available only as an add-on feature, we have just extended Audio Testimonials to any client on our new SEO Master plan. Get a dedicated phone number — local or toll-free — to add audio testimonials to your review flow! Every outbound review survey will now include your dedicated number, and you can also add your number to business cards and other leave-behind material. The great Nearby Now plugins and API you are already using […]
Read more →You now you have access to internal links that directly open accounts without having to search for them. These links are auto-generated URLs that will open an account in the admin portal. The links are private, and will only open accounts that your team manages. These links are a great way to provide single-click access to an account from your company CRM. At Nearby Now, we use PipeDrive as our Customer Relationship Management tool. Every […]
Read more →Now you can see a live, local map of the latest check-in for every member of your team! The map is real-time so the page does not need to be refreshed. Each team member’s avatar will automatically move to the location of their latest check-in. The map is interactive. Click on any team member to see the time and location of their latest check-in, as well as quick links to send a push notification or access their […]
Read more →Update September 6, 2018: Our new Storefront Activity and Storefront Performance reports (learn more) and Agency Dashboard reports (learn more) now include this capability as well!. Update November 17, 2016: Our new Completed Reviews List report includes this capability as well! Learn more here. Now you can schedule reports to be sent daily, weekly, monthly, or quarterly to any distribution list you define — including the option to send a direct link to the interactive […]
Read more →Now you can access a Devices view for each user providing a live list of the mobile devices they have activated to use with the Nearby Now mobile app. You can also push a notification to one or all of their active devices, pause/resume access, and view past pushed notifications. This extends our User Detail view (which you can access in each storefront by going to the Team tab and clicking on a user’s name). […]
Read more →We’ve just extended your review customizations — enabling you to set up completely customized thank you pages for successful reviews. You can even send reviewers to different destinations based upon how many stars they provided. This is another exclusive feature for our private label agencies, and their clients. Currently, reviewers see a standard message when they have finished a review, including the option to share their review to their own Facebook page. As of earlier […]
Read more →We’ve just extended your sharing options — enabling you to selectively share any check-in or review to an expanded list of social and business sites. This joins the support we already had for automated sharing of your check-ins and reviews to Facebook and Twitter. Now, you will have a share icon next to every check-in and review in your Check-ins List or Review Request List report. Simply pick a site in the dropdown menu to […]
Read more →Update September 6, 2018: Our new Storefront Activity and Storefront Performance reports (learn more) and Agency Dashboard reports (learn more) now include this capability as well!. Update November 17, 2016: Our new Completed Reviews List report includes this capability as well! Learn more here. Hot on the heels of reporting sharing, you can now save any report that you’ve executed! As an agency, you have three options for saving a report. 1. User Report – […]
Read more →Update September 6, 2018: Our new Storefront Activity and Storefront Performance reports (learn more) and Agency Dashboard reports (learn more) now include this capability as well!. Update November 17, 2016: Our new Completed Reviews List report includes this capability as well! Learn more here. We’ve launched two new reporting features that we think you and your clients will love! One-Click Report Sharing You can now share any report with the click of a button. You […]
Read more →We wanted to provide an update on the enhancements to our platform over the last few months. Markets Australia: Launched full support. Private Label A la Carte Options: New options for incremental white label branding of features, as well as an a la carte pricing model. Private-Label Only Features: See Explicit Review Disclaimer and Weekly Review Velocity Report, below. Reviews & Review Management Custom Review Confirmation Message: You now have the option to configure a […]
Read more →Nearby Now launched an improved support mechanism for agencies. With this change, all support links from the admin portal will direct users to a new support form. On this form, we will gather pertinent information about the support problem the user is having, as well as provide a list of frequently asked questions that may help guide the user solving their own problem. When the user completes the support form, the agency will receive an email […]
Read more →Pulse Report As you know, your success on the Nearby Now platform is contingent upon the interaction of you and your team interaction. With high-quality and consistent interaction, our customers see great results. Think of the new Pulse report as your success heart-beat. It’s an outlook of your health over the last two weeks, designed to give you a quick understanding of how your team has been doing and hopefully make it immediately obvious if anything needs to change. The report […]
Read more →By popular request, we’ve added support for displaying recent reviews on any HTML page, without duplicating content on your existing city/review pages. How It Works Simply drop a single Javascript line onto any page, sidebar, or blog post, include your API token, and you’re done. Once the script has been placed on the page, the div you’ve chosen as the target for the reviews will be populated with HTML based on the type of widget […]
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We are excited to announce Nearby Now Audio Testimonials. A simple and powerful way for you to publish your favorite customer audio testimonials on your website! We added simple yet intuitive features that make getting started easier than ever. You don’t need to worry about training or documentation. Just choose a phone number, add our plugin to your website, and start adding your voice testimonials to playlists. Unlimited Playlists Create as many playlists as you’d […]
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