Blog

Drive Better Client Performance with the New Agency Dashboard

Our new Agency Dashboard makes it even easier for you to track and manage your clients all in one place — providing you the key metrics you need without having to check each account individually. At the top level, you can checkout the Cumulative Stats for your entire client roster, ranging from checkin counts to review conversion rate and more. The interactive Storefront Location map will give a quick geographic snapshot of all of your […]

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Showcase Your Videos in Our New Video Gallery

Nearby Now is the easiest way to create great, relevant and rich media to drive even better rankings for your own websites. We have always supported photos, and we added video support last fall. It couldn’t be easier to post a photo or video right to the website with each checkin — with every job driving better content to drive better SEO results.  We are proud to announce that our Gallery plugin, which has been available […]

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Respond to Customer Reviews with One Click

Responding to customer reviews is important, whether you are thanking a fan, or following up with an unhappy customer. It shows customers and prospects that you listen, you take them seriously, and your best efforts to to give them a great experience go on until they are satisfied. We are proud to announce that we are now making it even easier to respond to customer reviews in Nearby Now. We've added a direct link to […]

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Increase SMS Review Conversion With a Local Phone Number

Secure a Local Phone Number for Better Review Conversion! Today, your SMS review requests from Nearby Now come from a phone number in an Arizona area code. We are proud to announce that our SEO Master clients can now setup their own custom phone number that SMS review requests are: localized to a particular area code, state, postal code, or even including a particular phrase or number. Many customers will be even more likely to […]

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Supercharge Your Google My Business Reviews

We are proud to announce our new Intelligent Review Routing feature. Our 200+ trial clients saw an overall 23% increase in their Google My Business reviews over their first four weeks using this feature. An increase of 2,156 new GMB reviews in one month over the number it took them years to acquire before adopting this feature. Measured by number of review requests, we are seeing an average of 13 new Google My Business reviews for every 100 review […]

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Improve Page Performance With Caching

If you’ve ever implemented a website caching solution, you probably already have a good understanding of what caching means and this new feature will make sense. If you’re not familiar with caching, I’ll briefly summarize below what caching is, and then go into more technical detail and describe how you can improve page performance with caching. High-level Summary A cache stores and delivers older data from memory to save the impact of getting the very […]

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Put Your Customer Success on Auto-Pilot with the new ServiceTitan Integration

ServiceTitan Integration

We are excited to announce a new ServiceTitan Integration. With the ServiceTitan Nearby Now integration you can automatically generate checkins and review requests from completed ServiceTitan jobs. This allows your technicians to focus on their job and the ServiceTitan app, without having to bounce around multiple apps to complete their job. Here’s how the integration works: Your technicians use the ServiceTitan app like they normally would. When the technician is done with the job, they […]

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Introducing Video Checkins

We are excited to announce Video Checkins – the next evolution of user generated checkins! A Video Checkin can include a short video clip highlighting your work, services or product instead of a still photo which will continue to be an option. The videos are simple to create – simply press-and-hold to record, and you’re on your way. You can even release the record button to pause – then press-and-hold to resume – to combine multiple […]

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Add Some Color to your Site with Map Themes

We spent a lot of time tuning the Nearby Now look-and-feel to work well with the broad range of designs that might be found on client sites. We have also structured the content you can display on your sites in such a way that your own styles would cascade gracefully and you had the ability to target thematic changes to the Nearby Now output. We’ve seen some amazing examples of clients that have taken that […]

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New Report Organizes Review Data by Completion Date

The new Completed Reviews List report provides a new way to view and monitor a team’s review activity. This report provides a detailed view of of all reviews completed during the period of time you choose. This report joins the existing Review Request List report, which provides a detailed view of all the reviews requested during the period you define. Along with the Team Review Requests list report, which groups review activity by the team […]

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Activate Webhooks to Power Your Own Web Apps

Webhooks provide a standard way to notify your own web server/app about new checkins, reviews, or customers in Nearby Now. Using these real-time notifications, you can power your own apps and workflows with the power of the information your team and customers are creating in Nearby Now! Now, the power of what you can accomplish with your Nearby Now data is limited only by your imagination! Upgrade to SEO Master, then go to Integrations to […]

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Integrate Nearby Now with 500+ Apps Using Zapier

Update January 10, 2017: Zapier now integrates with over 750 apps and is growing every month! Update December 6, 2016: Zapier has now released the Zapier integration from beta — learn more here! Original Post September 26, 2016: Now you can integrate Nearby Now with any of 500+ apps in the Zapier ecosystem, including all the Google Apps, QuickBooks, MailChimp, Slack, Salesforce, Wufoo, and hundreds more. Your SEO Master plan will include up to ten […]

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Customizeable Review Questions Now Included in New SEO Master Plan

Subscribers to our new SEO Master plan will now have the ability to customize the questions in their review survey. The standard review survey asks the reviewer to provide a one-to-five star answer to the question: “How would you rate your overall experience?”. It also includes the following three additional one-to-five star rating questions: How would you rate the quality of the service? How would you rate the cost / pricing of the service? How […]

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Customized Review Confirmation Landing Pages Included in New SEO Master Plan

Previously available only to private label clients, we have just extended completely customized thank you pages for successful reviews to any client on our new SEO Master plan. You can even send reviewers to different destinations based upon how many stars they provided. Currently, reviewers see a standard message when they have finished a review, including the option to share their review to their own Facebook page. In early 2015, we added the ability for […]

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New SEO Master Plan Provides the Power of Webhooks, Zapier Integration and More

Update August 3rd, 2017: SEO Master now includes Local SMS Numbers — a way to increase the conversion rate of SMS reviews! Learn more here! Update May 31, 2017: SEO Master now includes Intelligent Review Routing — the fastest way to boost your reviews on Google My Business! Learn more here! Update December 6, 2016: Zapier has now released the Zapier integration from beta — learn more here! Update November 30, 2016: SEO Master now […]

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Audio Testimonials Extended to All SEO Master Subscribers

Previously available only as an add-on feature, we have just extended Audio Testimonials to any client on our new SEO Master plan. Get a dedicated phone number — local or toll-free — to add audio testimonials to your review flow! Every outbound review survey will now include your dedicated number, and you can also add your number to business cards and other leave-behind material. The great Nearby Now plugins and API you are already using […]

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Google Maps API Changes

Google recently made a change to their terms of service for the Google Maps API that may impact your or your client’s website. Overview of the Problem Sites are only affected by these issues if they were not already using the Google Maps API prior to June 22nd, 2016, whether you were using the Google Maps API through Nearby Now or some other plugin or code designed to show Google maps. You can recognize if you are […]

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New iOS and Android Apps

We’ve been hard at work to make using our native apps as fast as possible, and this release reflects a large effort to optimize the speed and performance of checking-in. If you have your device set to update apps automatically, you will be getting this update soon. If you don’t want to wait, you can upgrade now: Get the new Nearby Now for iOS » | Get the new Nearby Now for Android » Photo Uploads – Turbo Speed Camera […]

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Nearby Now 3.2 for Android

We are excited to announce that Nearby Now 3.2 for Android is now available in the Google Play Store. Here’s what’s new: Material Design We’ve added material design and updated the compatibility to Android 6.0 “Marshmallow”. You’ll notice a more fluid experience as you navigate between view in the tab bar.       Async Photos To keep your recent activity feed snappy, we’ve re-designed how we load your check-in photos with an emphasis on speed. You’ll be […]

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New Feature: Get links to your accounts

You now you have access to internal links that directly open accounts without having to search for them. These links are auto-generated URLs that will open an account in the admin portal. The links are private, and will only open accounts that your team manages. These links are a great way to provide single-click access to an account from your company CRM. At Nearby Now, we use PipeDrive as our Customer Relationship Management tool. Every […]

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Live Team Map

Now you can see a live, local map of the latest check-in for every member of your team! The map is real-time so the page does not need to be refreshed. Each team member’s avatar will automatically move to the location of their latest check-in. The map is interactive. Click on any team member to see the time and location of their latest check-in, as well as quick links to send a push notification or access their […]

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Schedule Automatic Pushed Reports to Any Distribution List

Now you can schedule reports to be sent daily, weekly, monthly, or quarterly to any distribution list you define — including the option to send a direct link to the interactive report, a PDF file, or a CSV file. This includes all the reports available for every storefront account to which you have access — which you can already view live, save for later reference, share with others, and download at any time. All you […]

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Mobile Device Dashboard & Notifications

Now you can access a Devices view for each user providing a live list of the mobile devices they have activated to use with the Nearby Now mobile app. You can also push a notification to one or all of their active devices, pause/resume access, and view past pushed notifications. This extends our User Detail view (which you can access in each storefront by going to the Team tab and clicking on a user’s name). […]

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Customized Review Confirmation Landing Pages

We’ve just extended your review customizations — enabling you to set up completely customized thank you pages for successful reviews. You can even send reviewers to different destinations based upon how many stars they provided. This is another exclusive feature for our private label agencies, and their clients. Currently, reviewers see a standard message when they have finished a review, including the option to share their review to their own Facebook page. As of earlier […]

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Expanded Sharing to Google Plus, Google My Business, Pinterest, and More

We’ve just extended your sharing options — enabling you to selectively share any check-in or review to an expanded list of social and business sites. This joins the support we already had for automated sharing of your check-ins and reviews to Facebook and Twitter. Now, you will have a share icon next to every check-in and review in your Check-ins List or Review Request List report. Simply pick a site in the dropdown menu to […]

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Saved Reports

Hot on the heels of reporting sharing, you can now save any report that you’ve executed! As an agency, you have three options for saving a report. 1. User Report – Any user with access to run reports can save a report to their “My Saved Reports” list. Only the user that created the report will have access to run it, or delete it. 2. Storefront Report – A storefront report is visible to all […]

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Push Notifications

Push Notifications Are Here! We are excited to announce that push notifications for iOS and Android are now live and are rolling out to the App Stores. Initially we are pushing notifications for completed reviews in real-time. We have big plans to expand upon the push notification capabilities and we’ll keep you posted as we roll more features out in the future. Enjoy!

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Report Sharing and PDF Download

We’ve launched two new reporting features that we think you and your clients will love! One-Click Report Sharing You can now share any report with the click of a button. You can execute any report, even if it’s an interactive report that you’ve drilled-in to, and click the share button to get a link to the exact same report, configured exactly how you see it in your web browser. You can then share this link […]

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Platform Enhancements

We wanted to provide an update on the enhancements to our platform over the last few months. Markets Australia: Launched full support. Private Label A la Carte Options: New options for incremental white label branding of features, as well as an a la carte pricing model. Private-Label Only Features: See Explicit Review Disclaimer and Weekly Review Velocity Report, below. Reviews & Review Management Custom Review Confirmation Message: You now have the option to configure a […]

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Customer Support Enhancements for Agencies

Nearby Now launched an improved support mechanism for agencies. With this change, all support links from the admin portal will direct users to a new support form. On this form, we will gather pertinent information about the support problem the user is having, as well as provide a list of frequently asked questions that may help guide the user solving their own problem. When the user completes the support form, the agency will receive an email […]

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