Blog

Team Tagging

We are proud to announce a powerful new feature to help you get the most out of your SEO and online reputation. Team Tags will help you organize your users and teams, everything they contribute, and all the value you extract from it. Organize your reporting, and your leaderboards. Organize your checkins, reviews, videos, and photos and organize the presentation of them on your website. And all without your employees needing to do anything extra […]

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Reprocess Zapier Triggers and Webhooks

We have made our Webhooks and our Zapier integration even more powerful. Just click a button on any checkin or review to push the trigger into Zapier again, or click a different button to push out a fresh webhook. This will make it much easier to test and improve your integrations, and to fill in older data from before you completed your integrations. All you need to do is locate the appropriate checkin (in your […]

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Live Stream Storefront Activity

The Live Stream for every Nearby Now account shows the latest checkins and Nearby Now reviews, live and in real time. Keep the Live Stream page up to see the latest activity from your team and your customers as it happens. This is a great addition to our real time interactive Team Map (learn more), which provides a map view of the latest checkin by every member of your team to make it easy to […]

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Location Filter for Interactive Reports

We have extended our real time account reporting to add a new Location Filter for checkin and review related reports. You can filter by one or more cities in any of the following reports: Checkins List Checkins List By User Reviews List Reviews List By User Completed Reviews List Review Ratings List And like all our other filters, you can set location in the live view of these reports, or you can set it and: […]

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Track Your Calls to Understand Your Marketing ROI

Call Tracking from Nearby Now matches your inbound calls to the source campaign so you can be sure of your marketing ROI. This means less wasted advertising and less wasted marketing spend. A better chance to recover lost leads. And better insights into the way your team handles inbound calls. Every Nearby Now plan now includes five local numbers and 1000 local minutes at no additional charge to get you started. And more numbers and […]

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Create a Google My Business Post from Any Checkin

We are proud to announce one-click creation of a new Google My Business post from any checkin in your account, including a photo or a video thumbnail! This builds on our other great Google My Business features: Photo and Video Sharing to Google, New Google Review Alerts, Updated Google Review Alerts, and comprehensive Google Review Reporting which help you keep track of all the great reviews that our Intelligent Review Routing feature helps you get […]

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Share Your Great Photos and Videos to Google My Business

We are proud to announce one-click sharing of your great photos and videos to your Google My Business profile. This builds on our great new Google Review Alerts, updated Google Review Alerts, and comprehensive Google Review Reporting which help you keep track of all the great reviews that our Intelligent Review Routing feature helps you get in Google. Now, with one click sharing, you can easily share the best photos and videos that your team […]

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Enrich Organic Search with FAQ Schema

We are proud to announce that we will now help you format perfect FAQ schema for your website. Good, relevant FAQs can increase your real estate in search results and boost your traffic even more. All you have to do is decide on your FAQ topics, enter the questions and answers, and decide which page you’d like each topic to appear on your site. We’ll take care of the heavy lifting of applying compliant schema […]

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Convert Website Leads by Text with LeadSMS

Update February 20, 2020: We’ve launched even more exciting new features for the LeadSMS customer and prospect communications center: Review Requests: Now you can fire a review request to a customer right in an ongoing LeadSMS conversation. After Hours Auto-responder: Now you can set the business hours when you’ll be actively monitoring your incoming leads, and define a separate auto-responder for your after hours inquiries. Welcome Bubble: Now you have the option to have a […]

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Alerts and Reporting for New and Updated Google My Business Reviews

We are proud to announce real-time alerts and reporting for your new Google My Business reviews. Now you’ll know when Google knows, so you can take ownership of your reputation! New Review Alerts Using the latest features of Google’s API, we’ll send you an email alert for every new Google review as soon as Google notifies us. When it happens. Not sometime later tonight, or at the end of the week, or when we get […]

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New Advanced Options for Storefront Activity Reports, Agency Dashboard, and Team

We’ve extended a range of features to our Storefront Activity and Storefront Performance reports (learn more) as well as our Agency Dashboard (learn more). These features include: the ability to Share reports (learn more); the ability to Save reports (learn more); the ability to Schedule pushed reports (learn more); the ability to Download reports (PDF and CSV). We have also added the ability to download a CSV providing details about every member of each storefront’s […]

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New Reports Provide Client Engagement Insights

Our new Storefront Performance and Storefront Activity reports provide you with deep, actionable engagement insights. Quality team engagement in Nearby Now is a key driver for the ranking and reputation benefits you'll see, and these reports make it even easier for you to track and manage team performance. At the top level, you can checkout the Cumulative Stats for each storefront account, ranging from checkin counts to review conversion rate and more.  You also have two great ways to drill […]

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Streamline Building Local Rankings and Reputation with FieldEdge and Nearby Now

We are proud to announce a new FieldEdge integration. The FieldEdge / Nearby Now integration will enable you to create checkins and request reviews from customers directly from the FieldEdge mobile apps and website. You’ll be able to get all the benefits of Nearby Now for your local rankings and reputation without your team needing to switch apps or login to Nearby Now. With the integration active, your team will have access to checkin and […]

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Supercharge Your Facebook Reviews

We are proud to announce our latest improvement to our Intelligent Review Routing feature. Now you can boost your Facebook reviews using all the the great technology that brought our clients an average 23% increase in their Google My Business reviews in just four weeks! And it is simple to activate and easy to use. All you do is turn it on to see the Facebook reviews roll in. Nothing changes in the way you checkin and […]

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Drive Better Client Performance with the New Agency Dashboard

Our new Agency Dashboard makes it even easier for you to track and manage your clients all in one place — providing you the key metrics you need without having to check each account individually. At the top level, you can checkout the Cumulative Stats for your entire client roster, ranging from checkin counts to review conversion rate and more. The interactive Storefront Location map will give a quick geographic snapshot of all of your […]

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Showcase Your Videos in Our New Video Gallery

Nearby Now is the easiest way to create great, relevant and rich media to drive even better rankings for your own websites. We have always supported photos, and we added video support last fall. It couldn’t be easier to post a photo or video right to the website with each checkin — with every job driving better content to drive better SEO results.  We are proud to announce that our Gallery plugin, which has been available […]

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Respond to Customer Reviews with One Click

Responding to customer reviews is important, whether you are thanking a fan, or following up with an unhappy customer. It shows customers and prospects that you listen, you take them seriously, and your best efforts to to give them a great experience go on until they are satisfied. We are proud to announce that we are now making it even easier to respond to customer reviews in Nearby Now. We've added a direct link to […]

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Increase SMS Review Conversion With a Local Phone Number

Today, your SMS review requests from Nearby Now come from a phone number in an Arizona area code. We are proud to announce that our SEO Master clients can now setup their own custom phone number that SMS review requests are: localized to a particular area code, state, postal code, or even including a particular phrase or number. Many customers will be even more likely to respond with a great review to an SMS review […]

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Supercharge Your Google My Business Reviews

Update December 4th, 2018: Intelligent Review Routing now includes real-time alerts for new Google reviews, updated Google reviews including detail on the changes, and deep-dive reporting. Learn more here! Update November 14th, 2017: Intelligent Review Routing now includes the fastest way to boost your reviews on Facebook, too! Learn more here! Original Post May 31, 2017: We are proud to announce our new Intelligent Review Routing feature. Our 200+ trial clients saw an overall 23% increase in their […]

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Improve Page Performance With Caching

If you’ve ever implemented a website caching solution, you probably already have a good understanding of what caching means and this new feature will make sense. If you’re not familiar with caching, I’ll briefly summarize below what caching is, and then go into more technical detail and describe how you can improve page performance with caching. High-level Summary A cache stores and delivers older data from memory to save the impact of getting the very […]

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Put Your Customer Success on Auto-Pilot with the new ServiceTitan Integration

ServiceTitan Integration

Update June 27, 2019: The ServiceTitan/Nearby Now integration now enables you to use a ServiceTitan custom field to as the source for your Nearby Now checkin content in the integration! We are excited to announce a new ServiceTitan Integration. With the ServiceTitan Nearby Now integration you can automatically generate checkins and review requests from completed ServiceTitan jobs. This allows your technicians to focus on their job and the ServiceTitan app, without having to bounce around […]

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Introducing Video Checkins

Update August 8th, 2018: We’ve doubled the potential length of your video checkins to 30 seconds! We are excited to announce Video Checkins – the next evolution of user generated checkins! A Video Checkin can include a short video clip highlighting your work, services or product instead of a still photo which will continue to be an option. The videos are simple to create – simply press-and-hold to record, and you’re on your way. You can […]

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Add Some Color to your Site with Map Themes

We spent a lot of time tuning the Nearby Now look-and-feel to work well with the broad range of designs that might be found on client sites. We have also structured the content you can display on your sites in such a way that your own styles would cascade gracefully and you had the ability to target thematic changes to the Nearby Now output. We’ve seen some amazing examples of clients that have taken that […]

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New Report Organizes Review Data by Completion Date

The new Completed Reviews List report provides a new way to view and monitor a team’s review activity. This report provides a detailed view of of all reviews completed during the period of time you choose. This report joins the existing Review Request List report, which provides a detailed view of all the reviews requested during the period you define. Along with the Team Review Requests list report, which groups review activity by the team […]

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Activate Webhooks to Power Your Own Web Apps

Webhooks provide a standard way to notify your own web server/app about new checkins, reviews, or customers in Nearby Now. Using these real-time notifications, you can power your own apps and workflows with the power of the information your team and customers are creating in Nearby Now! Now, the power of what you can accomplish with your Nearby Now data is limited only by your imagination! Upgrade to SEO Master, then go to Integrations to […]

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Integrate Nearby Now with 500+ Apps Using Zapier

Update February 6, 2020: Nearby Now now integrates with more than 2000 apps through Zapier — more than any other workflow platform! Update September 26, 2018:  Nearby Now now integrates with more than 1500 apps through Zapier! Update January 10, 2018: Nearby Now now integrates with more than 1000 apps through Zapier! Update January 10, 2017: Nearby Now now integrates with more than 500 apps through Zapier! Update December 6, 2016: Zapier has now released […]

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Customizeable Review Questions Now Included in New SEO Master Plan

Subscribers to our new SEO Master plan will now have the ability to customize the questions in their review survey. The standard review survey asks the reviewer to provide a one-to-five star answer to the question: “How would you rate your overall experience?”. It also includes the following three additional one-to-five star rating questions: How would you rate the quality of the service? How would you rate the cost / pricing of the service? How […]

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Customized Review Confirmation Landing Pages Included in New SEO Master Plan

Previously available only to private label clients, we have just extended completely customized thank you pages for successful reviews to any client on our new SEO Master plan. You can even send reviewers to different destinations based upon how many stars they provided. Currently, reviewers see a standard message when they have finished a review, including the option to share their review to their own Facebook page. In early 2015, we added the ability for […]

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New SEO Master Plan Provides the Power of Webhooks, Zapier Integration and More

Update August 8th, 2018: We’ve doubled the potential length of your video checkins to 30 seconds! Update November 14th, 2017: Intelligent Review Routing now includes the fastest way to boost your reviews on Facebook! Learn more here! Update August 3rd, 2017: SEO Master now includes Local SMS Numbers — a way to increase the conversion rate of SMS reviews! Learn more here! Update May 31, 2017: SEO Master now includes Intelligent Review Routing — the […]

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Audio Testimonials Extended to All SEO Master Subscribers

Previously available only as an add-on feature, we have just extended Audio Testimonials to any client on our new SEO Master plan. Get a dedicated phone number — local or toll-free — to add audio testimonials to your review flow! Every outbound review survey will now include your dedicated number, and you can also add your number to business cards and other leave-behind material. The great Nearby Now plugins and API you are already using […]

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