Privacy

Last updated June 13, 2022

Nearby Now is committed to privacy. We are not going to share any information that you don’t want us to share. We don’t sell your name, phone number, email or mail address to third parties. We don’t sell the names, phone numbers, email or mail addresses to third parties of those you ask to provide reviews. We won’t spam you, or those you ask to provide reviews. We want you to be confident that your information is safe with us.

Nearby Now is a social application. At it’s core, it enables businesses to broadcast their location in real-time, and it enables customers to more easily find them. In addition to checkins, Nearby Now also offers a means to email or text review requests to customers, as well as for customers to leave reviews by voice.

Review and checkin data, not including email addresses or phone numbers of those asked for reviews, is posted on the Nearby Now network (www.nearbynow.co) and to any plugins or API integrations you have activated to display that content on website(s). If you have activated webhooks, API integrations, Zapier integrations, or pushed reports then the checkin and review information including customer email address or phone number will be accessible to you through those integrations, and it is your responsibility to ensure that you do not make any personally-identifiable information public.

Similarly, if you are using a white labeled version of Nearby Now (the URL will differ based upon the white label partner – consult your agency for details), review and checkin data, not including email addresses or phone numbers of those asked for reviews, is posted on the white label reseller’s equivalent to the Nearby Now network and to any plugins or API integrations you have activated to display that content on website(s). Likewise, if you are using a white labeled version of Nearby Now, and you have activated webhooks, API integrations, Zapier integrations or pushed reports then the checkin and review information including customer email address or phone number will be accessible to you through those integrations, and it is your responsibility to ensure that you do not make any personally-identifiable information public.

Review and checkin data, including the name, email address or phone number for those you have asked for reviews, will also be available to anyone you grant access to see it in your account on the Nearby Now or white label backend and in any of the integrations you have setup — so be security conscious.

The checkin data you create, and the reviews your customers provide (not including their email address or phone number), is public. If you do not want this information to be public, you should not use Nearby Now.

Location based data is sensitive. We use geolocation data in several ways. Most notably on the Nearby Now main site (www.nearbynow.co), the equivalent of that main site for white label resellers (the URL will differ based upon the white label partner – consult your agency for details) and on the Nearby Now plugins, webhooks, API integrations, or Zapier integrations or their equivalents made available through white label resellers. The data we use enables customers to search for information based on location, and for businesses to broadcast location specific data, like their recent checkins from one of our plugins. We want to protect both businesses and customers and their locations. To do this we obscure geolocation data. What does that mean? Without getting too technical, we simply scramble the geolocation data a bit to make it so that we only get to the neighborhood level when displaying any geolocation data. We never list an exact address or an exact lat/long combination. The neighborhood is as close as we broadcast.

We will use your information to send you stuff. What kind of stuff? Well, when we add new features, we want you to know about it. If something comes up that is really important, we want you to know about it. What we won’t do is Spam you. You gave us your email address which means you trust us. Trust is something that you earn and since we earned your trust, we want to keep that trust.

Your Consent

By using our website, and native mobile applications, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Exercising your privacy rights

You have some important privacy rights and we’re committed to making sure you can exercise them easily.
To exercise any of the rights outlined in this privacy policy, or to make a complaint, or ask a question about your information, please contact us at support@nearbynow.co.

We may need to verify your identity or authority before responding to your request. Once we’ve verified who you are, we’ll try and respond to your request or query as soon possible, and no later than 20 working days (one calendar month) after we receive it.

Getting a copy of your info

You have the right to request a copy of your personal information. We’ll be as open as we can with you, but sometimes we may need to withhold personal information, for example, where the information is legally privileged, commercially sensitive, or includes personal information about other people.

If we need to withhold information, we’ll tell you why.

Correcting or deleting your info

If you think any of the personal information we hold about you is wrong, you can ask us to correct it. Where we’ve retained your personal information for purposes that are not directly related to the performance of a contract or to our legitimate interests, you can ask us to delete it.

If we can’t correct or delete your information (for example, where we don’t agree that it’s wrong, or we need the information for a lawful purpose), we’ll tell you why. You can ask us to attach your correction request to the information as a statement of correction.

United States – California residents. This section provides additional details about the personal information we collect about California consumers as well as the rights of California consumers under the California Consumer Privacy Act (CCPA).

a. How We Collect, Use, and Disclose your Personal Information. We collect some personal information from customers or client customer’s in order to facility a review request. We share a limited subset of this information (the customer’s chosen nickname) via our API and public profiles. Nearby Now uses uses cookies, including advertising cookies, as described in our Cookies Policy section above.

b. Your CCPA Rights and Choices. As a California consumer and subject to certain limitations under the CCPA, you have choices regarding our use and disclosure of your personal information:

• Exercising the right to know. You may request, up to twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:
  • the categories and specific pieces of personal information we have collected about you;
  • the categories of sources from which we collected the personal information;
  • the business or commercial purpose for which we collected the personal information;
  • the categories of third parties with whom we shared the personal information; and
  • the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.
• Exercising the right to delete. You may request that we delete the personal information we have collected from you, subject to certain limitations under applicable law.
• Exercising the right to opt-out from a sale. You may request to opt out of any “sale” of your personal information that may take place.
• Non-discrimination. The CCPA provides that you may not be discriminated against for exercising these rights.

To submit a request to exercise any of the rights described above, you may contact Nearby Now at support@nearbynow.co.
We may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. Authentication based on a government-issued and valid identification document may be required. If you are a Customer of a Nearby Now client, please direct your requests directly to the Nearby Now client with whom you shared your personal information.

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