Archive for the reviews Category

Drive Better Client Performance with the New Agency Dashboard

Our new Agency Dashboard makes it even easier for you to track and manage your clients all in one place — providing you the key metrics you need without having to check each account individually. At the top level, you can checkout the Cumulative Stats for your entire client roster, ranging from checkin counts to review conversion rate and more. The interactive Storefront Location map will give a quick geographic snapshot of all of your […]

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Respond to Customer Reviews with One Click

Responding to customer reviews is important, whether you are thanking a fan, or following up with an unhappy customer. It shows customers and prospects that you listen, you take them seriously, and your best efforts to to give them a great experience go on until they are satisfied. We are proud to announce that we are now making it even easier to respond to customer reviews in Nearby Now. We've added a direct link to […]

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Increase SMS Review Conversion With a Local Phone Number

Secure a Local Phone Number for Better Review Conversion! Today, your SMS review requests from Nearby Now come from a phone number in an Arizona area code. We are proud to announce that our SEO Master clients can now setup their own custom phone number that SMS review requests are: localized to a particular area code, state, postal code, or even including a particular phrase or number. Many customers will be even more likely to […]

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Supercharge Your Google My Business Reviews

We are proud to announce our new Intelligent Review Routing feature. Our 200+ trial clients saw an overall 23% increase in their Google My Business reviews over their first four weeks using this feature. An increase of 2,156 new GMB reviews in one month over the number it took them years to acquire before adopting this feature. Measured by number of review requests, we are seeing an average of 13 new Google My Business reviews for every 100 review […]

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New Report Organizes Review Data by Completion Date

The new Completed Reviews List report provides a new way to view and monitor a team’s review activity. This report provides a detailed view of of all reviews completed during the period of time you choose. This report joins the existing Review Request List report, which provides a detailed view of all the reviews requested during the period you define. Along with the Team Review Requests list report, which groups review activity by the team […]

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Customizeable Review Questions Now Included in New SEO Master Plan

Subscribers to our new SEO Master plan will now have the ability to customize the questions in their review survey. The standard review survey asks the reviewer to provide a one-to-five star answer to the question: “How would you rate your overall experience?”. It also includes the following three additional one-to-five star rating questions: How would you rate the quality of the service? How would you rate the cost / pricing of the service? How […]

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Customized Review Confirmation Landing Pages Included in New SEO Master Plan

Previously available only to private label clients, we have just extended completely customized thank you pages for successful reviews to any client on our new SEO Master plan. You can even send reviewers to different destinations based upon how many stars they provided. Currently, reviewers see a standard message when they have finished a review, including the option to share their review to their own Facebook page. In early 2015, we added the ability for […]

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New SEO Master Plan Provides the Power of Webhooks, Zapier Integration and More

Update August 3rd, 2017: SEO Master now includes Local SMS Numbers — a way to increase the conversion rate of SMS reviews! Learn more here! Update May 31, 2017: SEO Master now includes Intelligent Review Routing — the fastest way to boost your reviews on Google My Business! Learn more here! Update December 6, 2016: Zapier has now released the Zapier integration from beta — learn more here! Update November 30, 2016: SEO Master now […]

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Audio Testimonials Extended to All SEO Master Subscribers

Previously available only as an add-on feature, we have just extended Audio Testimonials to any client on our new SEO Master plan. Get a dedicated phone number — local or toll-free — to add audio testimonials to your review flow! Every outbound review survey will now include your dedicated number, and you can also add your number to business cards and other leave-behind material. The great Nearby Now plugins and API you are already using […]

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Schedule Automatic Pushed Reports to Any Distribution List

Now you can schedule reports to be sent daily, weekly, monthly, or quarterly to any distribution list you define — including the option to send a direct link to the interactive report, a PDF file, or a CSV file. This includes all the reports available for every storefront account to which you have access — which you can already view live, save for later reference, share with others, and download at any time. All you […]

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Customized Review Confirmation Landing Pages

We’ve just extended your review customizations — enabling you to set up completely customized thank you pages for successful reviews. You can even send reviewers to different destinations based upon how many stars they provided. This is another exclusive feature for our private label agencies, and their clients. Currently, reviewers see a standard message when they have finished a review, including the option to share their review to their own Facebook page. As of earlier […]

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Expanded Sharing to Google Plus, Google My Business, Pinterest, and More

We’ve just extended your sharing options — enabling you to selectively share any check-in or review to an expanded list of social and business sites. This joins the support we already had for automated sharing of your check-ins and reviews to Facebook and Twitter. Now, you will have a share icon next to every check-in and review in your Check-ins List or Review Request List report. Simply pick a site in the dropdown menu to […]

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Saved Reports

Hot on the heels of reporting sharing, you can now save any report that you’ve executed! As an agency, you have three options for saving a report. 1. User Report – Any user with access to run reports can save a report to their “My Saved Reports” list. Only the user that created the report will have access to run it, or delete it. 2. Storefront Report – A storefront report is visible to all […]

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Report Sharing and PDF Download

We’ve launched two new reporting features that we think you and your clients will love! One-Click Report Sharing You can now share any report with the click of a button. You can execute any report, even if it’s an interactive report that you’ve drilled-in to, and click the share button to get a link to the exact same report, configured exactly how you see it in your web browser. You can then share this link […]

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